Family business
Led by the fourth generation
Since 1924, Terlouw has remained a family-owned business. Today, the company is led by the fourth generation, Jacqueline and Rob Terlouw. With their personal commitment and forward-looking vision, they continue the family’s legacy while preparing the company for the future.
At Terlouw, our culture is built on teamwork, trust, and dedication. These values are reflected in everything we do, from the quality of our service to the way we work with our customers every day. More than a century of experience, craftsmanship, and passion is the foundation of the service and quality for which Terlouw has been known for over 100 years.
The Team
At Terlouw Rotterdam, craftsmanship is at the heart of everything we do. With more than a century of industry knowledge and experience, we know exactly what it takes to deliver quality.
Our team consists of dedicated specialists who know their trade inside out and are committed to getting our customers back up and running every day. Whether it’s expert advice, genuine parts, or technical service, we believe in doing the job right. Or not at all.
Dedication
Every member of our team is dedicated to supporting our customers. From our service engineers and sales specialists to our administrative staff, everyone goes the extra mile every single day.
Mentality
We believe in a no-nonsense approach. Less talk, more action. We are proactive, communicate clearly, and keep our lines of communication short, so you always know where you stand.
Teamwork
Teamwork is at the core of our success. Our service engineers are often the visible face of Terlouw, working on board vessels, servicing engines, and resolving breakdowns. What is less visible is the equally important work taking place behind the scenes. From planning and purchasing to administration and customer support, every department plays a vital role. At Terlouw, everyone contributes in their own way. Together, we keep engines running and our customers moving forward.
The departments
Our company consists of various departments that work together to keep everything running: Engine Sales, Parts Sales, and Service. Below is a brief description of what each department stands for.
Engine Sales
This department is dedicated to the sales of new Volvo Penta engines. We specialise in solutions for the commercial marine and industrial sectors. Our specialists have the knowledge and expertise to provide every customer with the right advice and the best solution for their application.
Parts Sales
Our warehouse is home to our parts sales department. From preparing quotations to personally packing every order, the team manages the entire process from start to finish. Speed, accuracy, and reliability are at the heart of everything they do. With their technical expertise and commitment to customer service, they support our customers every day.
Service
At Terlouw, service is more than just a department, it is a mindset. Our service team is available 24 hours a day, 7 days a week to resolve breakdowns and carry out maintenance and engine overhauls, keeping your operations running with minimal downtime.
What sets us apart
Honest, open, and transparent advice
As specialists, we always provide honest and objective advice. If an engine overhaul is no longer the most cost-effective solution and replacing the engine is the better option, we will tell you so. That is the level of trust and integrity you can expect from us.
We focus on what is truly necessary, without recommending unnecessary work or repairs.
Honesty, transparency, and craftsmanship are the values we stand for.
Facilitating role
As a company, we believe in: “Sharing is multiplying.”
We play a connecting and facilitating role within our network. Every company has its own strengths. Therefore, we do not hesitate to bring parties together and connect them if we believe it is a good match.
The ultimate goal is to ensure that customers are helped as well and as quickly as possible. That is what we stand for!
24/7 service worldwide
We are available 24/7 for breakdowns. If necessary, our technicians will be on-site quickly, regardless of the machine’s location. We do everything in our power to make this happen.
Response speed and planning flexibility
Our responsiveness and planning flexibility are our strengths. We can switch gears quickly when necessary, whether it involves a parts order, a fault that needs to be fixed, or an engine needed at short notice.
We understand that every minute counts; downtime costs a lot of money in many cases. The “uptime” of your engine is of crucial importance!
Our proactive team is doing everything possible to get this done as soon as possible.
High level of product and market knowledge
Technical knowledge is of crucial importance. It can make the difference between a quick solution and unnecessary delays. At Terlouw, we understand how essential this is.
Thanks to our years of experience in the industry and with Volvo Penta products, we can provide our customers with the right advice every day.
That is why we continue to invest in knowledge and service, so that we are always the best partner for our customers in the industrial sector and commercial shipping.
Premium brand
We represent a product of very high quality and reliability, with a strong warranty system.
Our specialists are “future ready”
At Terlouw, we believe that quality starts with people. That is why we continuously invest in training and professional development. Our specialists regularly update their skills and knowledge to stay at the forefront of the latest technologies.
We are ready for the next generation of propulsion systems and engine technologies. Whatever innovations shape the future of the marine and industrial sectors, we ensure our team has the expertise and skills to support them.
This enables us to make a difference for our customers every day through technical knowledge, precision, and dedication. Because exceptional service does not happen by chance. It is built on craftsmanship, experience, and pride in what we do.
Our mission
Through our Volvo Penta dealership, extensive industry experience, in-depth product knowledge, and comprehensive service capabilities, we support companies in the commercial marine and industrial sectors by ensuring the reliability and continuity of their Volvo Penta engines. Our goal is to minimise maintenance, repair, and replacement costs while maximising uptime and operational performance.